Information We Collect
Information you provide
- Contact details: name, email, phone number.
- Service details: address or general area, property type, scheduling preferences, and any notes you share in forms or messages.
- Communications: messages sent via our forms, email, phone, WhatsApp, or social media.
Information collected automatically
- Device & usage data: IP address, browser type, pages viewed, time spent, and referring URLs (commonly via cookies or similar technologies).
- Approximate location: inferred from your IP to help route service requests (city/region level).
Note: If embedded analytics or third-party tools are added on the site, those providers may also set cookies (see Cookies section below).
How We Use Your Information
- To respond to inquiries, provide quotes, schedule services, and deliver customer support.
- To operate, maintain, and improve our website and services.
- To send transactional messages (e.g., confirmations, reminders) and, with your consent where required, occasional updates or promotions.
- To detect, prevent, and address security or technical issues.
- To comply with legal obligations and enforce our terms.
Data Retention & Security
We keep personal information only as long as needed to provide services, comply with law, or resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, or to limit certain processing. To make a request, use the contact details below. If you’re in a jurisdiction with specific laws (e.g., Utah UCPA, California CCPA/CPRA, EU/UK GDPR), we will honor applicable rights and timelines.
- Access and portability
- Correction (rectification)
- Deletion (erasure)
- Objection or restriction to certain processing (where applicable)
- Withdraw consent (for consent-based processing)
Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, please contact us so we can delete it.
International Visitors
We are based in the United States. If you access the site from outside the U.S., your information may be processed in countries that may have different data protection laws than your country. Where required, we use appropriate safeguards for transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be posted on this page. Your continued use of the site after changes means you accept the updated policy.
Contact Us
If you have questions about this policy or your information, contact:
- Email: hello@latinclean.online
- Phone (English): (385) 238-5172